The ACS and BASELoad relationship began in 2011. In that time, we have had phenomenal support and service. Our inquiries are always treated with urgency. They have been with us through system implementations/system conversions. Each time we need a new program or an update to existing logic, BASELoad delivers. They make our job more efficient, timely and so much easier. I cannot say enough great things about the BLI team. They treat us like part of the family which is extremely important to me and we have built business relationships that I hope will last a very long time.
Assistant Vice President, Administration
– ACS Benefit Services
Third Party Administrator of self-funded health benefit plans
BASELoad is our valued partner for provider data services largely because they share many of the same philosophies as we do – they do not compromise on delivering superior outcomes, and do it right the first time. We have partnered with them on multiple projects which allowed us to experience delivery of quality results to our clients on multiple products including full provider cleanup, PPO Initial load, PPO Maintenance, SureHit Lite, and 1099 file management services. BASELoad has the historical industry experience that has enabled us to jointly craft best practices and repeatable processes that accelerate delivery while optimizing outcomes. One of the most complex challenges on a system implementation is provider data which has often become degraded and/or duplicated over time in legacy systems; we view BASELoad as a partner in our service delivery model on implementations and our clients have been delighted with the results.
Suzanne Engels | Vice President, Professional Services
“The most important product from BASELoad is their flexibility and willingness to respond to requests. BASELOAD will do everything possible to accommodate the client and in a very timely manner. Our staff considers BASELOAD a preferred vendor due to the ease of working with them which we do on a daily basis”
– Prairie States
“Prairie States entered into an agreement to use SureHit starting January 2007. Like everyone, we have a lot of special needs, and did not think our provider “situations” could be automated. Through the efforts of the staff at BASELoad we have been successful at handling some very complex situations. They were truly creative in establishing specific rules so that our claims rarely have a need for any intervention with provider issues. A side benefit during the introduction of the NPI numbers, is that our matching rules do not involve NPI numbers at this time, although SureHit is adding the NPI numbers that are sent on the EDI claims.”
– Prairie States Enterprises, Inc.